What does AIRS recommend for crisis intervention services?

Having trained staff available and protocols in place is essential for effective crisis intervention services. This recommendation is based on the understanding that crises often require immediate and professional responses to address the urgent needs of individuals in distress.

Trained staff possess the necessary skills and expertise to assess situations, provide appropriate support, and ensure safety. Additionally, established protocols are crucial as they outline step-by-step procedures for handling various crisis scenarios, ensuring consistency and reliability in responses. This structured approach helps to create a secure environment for individuals seeking help, which is critical in maintaining trust and delivering effective assistance during potentially volatile or emotional situations.

In contrast, relying solely on volunteers may lead to inconsistencies in service delivery and could compromise the quality of support provided. Limiting access to services for privacy concerns can create barriers for individuals who need help, ultimately undermining the goal of crisis intervention. Providing only phone support may not be sufficient either, as some situations may require face-to-face interaction or additional resources to effectively address the needs of those in crisis. Thus, the comprehensive approach of having trained staff and clearly defined protocols is integral to successful crisis intervention services.